AI CATALOG
ASSISTANT.

Product answers at SKU scale without hallucinations. Accurate recommendations and compatibility checks grounded in your catalog.

Key Capabilities

• Grounded, not generative: Answers are constrained to approved catalog data and policies. If data is missing, the assistant asks or escalates.
• Works with large SKU catalogs: Handles thousands to millions of SKUs with fast lookup, filters, and compatibility logic.
• Connects to systems of record: Reads from PIM/ERP/OMS and writes outcomes back to CRM/CDP/DWH for analytics and follow-up.

What it Does

• Product discovery by attributes & constraints
• SKU-level recommendations with references
• Compatibility checks and fit validation
• Inventory, price, and delivery ETA checks
• Policy-aware answers on returns and warranty
• Escalate edge cases to experts with context

Orchestration Flow

• Flow 01 — Expert Assist: AI narrows options -> Specialist confirms nuance -> AI sends final answer with SKUs.
• Flow 02 — Support to Purchase: AI answers question -> Creates quote/cart link -> Sales rep steps in for closing.
• Flow 03 — Governance: AI identifies policy constraints -> Escalates exception request -> Manager approves -> AI executes.