AI L1 SUPPORT
AGENT.

Resolve L1 tickets without hallucinations. Grounded answers, native handoff, and continuous learning.

Key Capabilities

  • Accurate answers only: Responses from verified knowledge and live systems. If the answer is not in sources, the agent clarifies or escalates.
  • AI and humans in one workflow: Seamless handoff with full context — and back to AI for execution, follow-ups, and closure.
  • Learns from outcomes: Improves from resolved tickets and operator decisions. Not a static knowledge base.

What it Does

  • FAQ and policy questions
  • Order and request status updates
  • Simple troubleshooting and guidance
  • Intake and case classification
  • Routing to the right queue and owner
  • Close or escalate with full context

Orchestration Flow

The agent doesn't just "hand off" and disappear. It stays in the loop.

  • Flow 01 — Support Exception: AI Agent collects details -> Human resolves exception in thread -> AI Agent sends final steps, confirms, and closes ticket.
  • Flow 02 — Lead Qualification: AI Agent qualifies intent -> Manager approves specific offer -> AI Agent creates CRM updates, sends link, books follow-up.
  • Flow 03 — Policy Sensitive: AI Agent detects restricted case -> Supervisor approves or denies action -> AI Agent executes action and logs result.