SENDGAGE.AI FOR
LOGISTICS.

Solve returns, courier NPS, and complaints. Increase efficiency by 68%.

Key Cases

• Auto-extend parcel storage: Reminder 24h before expiry with an extension button. Reduces returns and clears PUDO inventory.
• Delivery Quality Control (NPS): Short survey after delivery to rate courier or PUDO. Identifies pain points instantly.
• AI Complaint Analysis: Analyzes free text complaints, categorizes topic, and creates Service Desk tickets automatically.
• Delivery Fallback Info: Switches to WhatsApp if Push notification fails. Ensures delivery information reaches the client.
• Digital Dispatcher for PUDO: Employees report issues (no power, software failure) to bot; AI routes to HQ departments.
• Contact Policy Management: Omnichannel governance blocks excess spam and respects quiet hours.
• Pre-emptive Logistics: Persistent but polite reminders for forgotten parcels to save reverse logistics costs.
• App-less Reactivation: Reaches customers who deleted the app via WhatsApp to drive retention.