AI RETENTION
MANAGER.

Detect churn risk and run save journeys with guardrails. Find hidden segments and trigger outreach.

Key Capabilities

• Proactive, not reactive: Monitors churn signals and launches playbooks before customers leave.
• Personalized at scale: Uses customer context and history to tailor messages, offers, and next steps.
• Governed retention operations: Eligibility rules, contact limits, and escalation gates prevent risky or spammy outreach.

What it Does

• Detect churn risk from events & usage
• Build dynamic segments and triggers
• Run save and reactivation playbooks
• Coordinate offers with pacing rules
• Escalate sensitive cases to humans
• Write outcomes back to CRM/CDP/DWH

Orchestration Flow

• Flow 01 — Save Escalation: AI detects churn risk -> Specialist resolves dissatisfaction -> AI completes follow-up.
• Flow 02 — Reactivation: AI identifies inactive customers -> Runs paced win-back journey -> Tracks conversion in CDP.
• Flow 03 — Service Recovery: AI detects negative sentiment -> Triggers recovery playbook -> Closes loop with NPS.