SENDGAGE.AI FOR
TELECOM.

Transform customer service with intelligent automation. Reduce costs, increase satisfaction, and drive conversion.

Key Cases

• Automated L1 Diagnostics: Checks line status via API, detects outages, and guides troubleshooting before agent involvement.
• Usage-Based Tariff Upsell: Proactive sales when data limit is reached. Suggests relevant data packs at the moment of need.
• Churn Prevention Flow: Handles termination requests by analyzing reasons (Price, Quality) and offering personalized retention plans.
• Smart Roaming Activation: Recognizes location upon border crossing and offers the best roaming pack to prevent bill shock.
• Intelligent Callback Scheduling: Parses "Call me tomorrow after 2pm", checks working hours, and books the slot for SDRs.
• Technician NPS & Quality: Automated feedback after installation/repair. Low scores trigger an escalation ticket.
• Instant Top-up & Deferral: Payment promise or top-up directly in chat. Checks eligibility for deferred payment.
• AI-Powered Knowledge Base: Handles unstructured questions (e.g., "How to setup eSIM") with step-by-step instructions.