SCALE
OUTCOMES,
NOT HEADCOUNT.
Automate service, sales, and retention with digital roles inside your existing workflows.
YOUR TEAMS DON'T NEED MORE TOOLS.
They need outcomes at scale.
- 01 SaaS licenses scale cost; roles scale throughput.
- 02 Tools create work; roles do the work.
- 03 Dashboards don't close tickets; operators do.
DEFINED BY OUTCOMES
L1 Support Agent
Closes repetitive tickets end-to-end (FAQ, order status, simple troubleshooting).
L2 Triage & Dispatcher
Enriches tickets with data from internal systems, routes to right queue/owner.
Sales Qualifier
Qualifies inbound leads, asks the right questions, schedules follow-ups.
Retention Manager
Detects churn risk segments and triggers personalized WhatsApp journeys.
Catalog Assistant
Handles large product catalogs without hallucinations using grounded sources.
Post-sales & Onboarding Manager
Guides new customers through activation, setup, and first value.
Outcomes by Industry
Banking
KYC updates, card activation, collection, deposit retention, geo-fraud unfreeze.
Retail & eCommerce
Abandoned cart recovery, returns & exchanges, back-in-stock, O2O digitization.
Telecom
L1 diagnostics, plan upsell, churn prevention, roaming activation.
Logistics
Parcel storage extension, delivery fallback to WhatsApp, complaint intake.
Real Estate
Lead qualification, viewing scheduling, key handover, resident services.
Health & Beauty
Appointment booking, no-show reduction, reactivation, pre-visit prep.
DEPLOYMENT LOGIC
Step 01: Grounding & Knowledge
Ingest policies, product docs, internal KB. Controls: source priority, versioning, approvals.
Step 02: Workflow Embedding
Connect CRM/helpdesk/CDP; define triggers & actions. No rip-and-replace.
Step 03: Governance & Scale
RBAC, audit logs, monitoring, fallback to humans, SLA/limits.
ENTERPRISE-GRADE
BY DESIGN.
Single-tenant Isolated: Dedicated environment per client.
On-prem / Private Cloud: Run LLM nodes within your VPC.
Data Residency: EU / US / APAC specific hosting.
Security: RBAC, SSO, Audit Logs, PII Redaction.
Pay for Outcomes.
INPUT VOLUME + WORKFLOW ENGINE = COMPLETED OPERATIONS
Proven Impact
Returns and exchanges assistant
Self-serve returns: generate a return request, explain packaging rules, provide drop-off options, and send status updates until refund.
KYC and document renewal
Automated reminders for expiring KYC and ID documents, with in-chat upload and status confirmation.
Smart roaming activation
Country entry trigger: roaming offer, real-time spend alerts, and bill-shock prevention rules.
Common Questions
What is Sendgage?
Sendgage is an omnichannel AI platform that deploys digital roles inside your existing workflows to complete measurable operations across service, sales, retention, and onboarding.
What do you mean by "digital roles"?
Digital roles are purpose-built AI agents with defined inputs, rules, integrations, and outcomes. Each role runs governed workflows and escalates to humans when needed.
How is Sendgage different from a chatbot platform?
Chatbots answer questions. Sendgage executes workflows end-to-end: routing, enrichment, writeback to CRM/CDP/DWH, task creation, and controlled human handoff.
How do you prevent hallucinations?
With our Accura Engine™, a patented orchestration module that keeps accuracy high (98%) at enterprise scale by grounding answers in approved sources and verifying outputs before delivery.
Can humans and AI work in the same conversation?
Yes. Sendgage supports native AI-to-human handoff and back to AI, in the same thread, with a structured summary and full context.
What channels do you support?
WhatsApp Business Platform, Telegram, web chat, email, SMS, and social lead sources. Sendgage also supports channel fallback when delivery matters.
What systems does Sendgage integrate with?
CRM, CDP, ERP, helpdesk, call center platforms, data warehouses, calendars, and internal APIs via REST and webhooks. Sendgage can write outcomes back to systems of record.
What is your pricing model?
Sendgage is usage-based. Customers pay for successful operations executed inside workflows, not for seats or generic platform licenses.
Can Sendgage run on-prem or in private cloud?
Yes. Sendgage supports single-tenant isolated deployments, including on-prem and private cloud options.
How do you measure impact?
Sendgage logs every operation and writes outcomes back to CRM/CDP/DWH. Teams track deflection, SLA compliance, cycle time, conversion, retention lift, and data completeness.